FAQS

Our operating days are listed on the individual Tour pages and on our Contact Us page

Terms and Conditions are detailed when making a booking and can also be found here https://ihophuntervalley.rezdy.com/terms

Due to Transport NSW Rules and Regulations, only certified Assistanace Animals can travel on-board the buses

Only bottled water can be consumed whilst travelling on the bus. Alcohol beverages are not permitted.

At this time our buses are not fitted with wheel chair lifts. We would recommend contacting the Hunter Valley Visitor Information Centre for a list of providers that offer accessible requirements.

Please contact us to discuss any requirements in more detail, so we can best accommodate your needs or requirements. We value and promote diversity and inclusion in every aspect of our business.

Please contact a member of our team on 0455 535 035 or email: explore@ihophuntervalley.com.au You can complete the enquiry from on our “contact us” page also.

We operate a diverse range of tours to suit all budgets and tastes; Hop-On Hop-off bus, guided tours, private bus hire and custom designed tours.  Our tours are designed to showcase the best the Hunter Valley has to offer. Refer to each tour information page for further information.

We operate mini size buses 11 and 20 seater buses. We are based locally in the Hunter area and are fully accrediated tour operator with accrediated drivers.

Yes, the law states if a bus is fitted with seat belts they must be worn the same as travelling in a car.

We welcome children aged 8 years and older on the hop-on hop-off bus, private bus hire and custom tour options.  All other tours are suited to ages 18 years and older.

Hop-on Hop-off bus operates to a timetable on a continuous hourly loop with 15 designated stops (like a public bus).  Refer to the “iGuide” which details the operating timetable, map of stops and information on all the venues.  This can be downloaded via the Hop-On Hop-Off Bus Tour page.

Yes. The maximum group size is 7 Adults travlling together in the one group.

Accommodation Transfers are available for a small additional cost for guests staying more than a 500 meter walk to any stop from anywhere in Cessnock, Nulkaba, Lovedale, Pokolbin and Rothbury when booking a full day pass (pick-ups occur prior to the service starting at 10:00am and returns after 5:00pm when the service runs until).

Refer to the online Google Map on the Hop-On Hop-Off Bus Tour page that lists all the stops and enter in your accommodation address to determine the closest stop of if you are staying more than a 500 meter walk to any stop.

There are storage boxes and a cooler box onboard to store any purchases throughout the day (allocated to the same bus and driver).

We welcome ages 8 years and older

We recommend downloading the iGuide/Timetable which provides more detailed information on on each of the stops.

When making a booking there is a field to be completed for any medical dietary requirements

Accommodation Transfers are available from anywhere in Cesnnock, Nulkaba, Lovedale, Pokolbin and Rothbury. Contact us if staying outside these areas and we can recommend a meeting point.

Our guided tours are all-inclusive as detailed on the tour information page